Natalie Petouhof

JULY 26, 2016

Those happier users are more likely to follow “calls to action” to register, download, subscribe, request information, or purchase. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. Fast websites and mobile experience create happier users. i] [link]. [i] i] Dual-task interference in simple tasks: Data and theory.

Handbook 40

Handbook Customer Experience Resources Customers 40

Comm100

NOVEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook.

Resources 109

Resources Customer Service Customer Service Training Course 109

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data.

Data 59

Data Customer Service How To Contact Center 59

Storyminers

JULY 6, 2020

Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

JULY 21, 2020

Send new employees a welcome email a week or two before they begin with details of what to expect when they arrive, or login, along with mugs, T-shirts and other promotional accessories plus links to videos or a company handbook by way of introduction. In addition, use video to introduce other members of the team. or visit www.puzzel.com.

Gamification 52

Gamification Handbook Social Media Video 52