Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Adam Toporek. Marsha Collier.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Adam Toporek. Marsha Collier.
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Comm100
NOVEMBER 14, 2017
Real-time demands require you to know what you are talking about, without having to hunt through manuals and documents like a miner sifting for gold! LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow.
SurveySensum
JULY 14, 2020
She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link].
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience.
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