COPC
FEBRUARY 15, 2024
BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. This powerful technology is becoming integral to customer service frameworks, especially in contact center operations.
CX Accelerator
JANUARY 16, 2020
So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . All or Nothing As Jeff Toister describes in “ The Service Culture Handbook ,” a redirection in culture cannot be a “pet project” or just another program. Stage Three, The House.
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CX Accelerator
JANUARY 16, 2020
So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . All or Nothing As Jeff Toister describes in “ The Service Culture Handbook ,” a redirection in culture cannot be a “pet project” or just another program. Stage Three, The House.
Comm100
NOVEMBER 14, 2017
LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook. Once you’ve made that determination, you will definitely be able to find a suitable course or training opportunity that can help you plug the gap!
SurveySensum
JULY 14, 2020
She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link].
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