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A Deep Dive into Conversational Intelligence

InMoment XI

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . Contact centers are mostly a human-to-human experience. to a digital environment also requires better contact center integration.

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Omnichannel management creates opportunity.

Call Experts

Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. The process is a complex and multi-faceted concept and requires sophisticated solutions. The primary goal of omnichannel is to boost customer visibility and revenue.

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How business call forwarding transforms customer service

BirdEye

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

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How to Combine the Best of Both Human and Artificial Intelligence to Kindle a Successful Customer Experience

Kustomer

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Vikas Bhambri, Senior Vice President of Sales and CX at Kustomer, joins Gabe Larsen in discussing how both human customer service agents and artificial intelligence (AI) are mutually beneficial in the development of real and positive customer experiences.