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7 Great Tips To Implement in Your Customer Service Strategy

NobelBiz

An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. This article details seven great tips you can implement within your customer service strategy.

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How To Preserve Your Contact Center QM Budget

Playvox

With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. of their revenue due to bad experiences. of their revenue due to bad experiences.

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Unlock value within your contact center operations with our complimentary diagnostics survey

West Monroe

Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.

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Maximizing Contact Center Performance: 5 Signs You Need a New Provider

Advantage Communications

Your contact center is a vital component of your customer service strategy and plays a crucial role in your company's success. When your contact center is underperforming, it can negatively impact customer satisfaction, lead to increased churn, and harm your brand reputation.

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Call Center, BPO & Contact Center - An Overview with Definitions

Advantage Communications

Advantage Communications, with over 25 years of experience, provides world-class customer experiences through state-of-the-art contact center solutions and innovative customer service strategies.

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Contact Center AI – What’s out there?

Comm100

It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. AI has some viable uses in the contact center sphere that managers can employ to improve their CX and the efficiency of call centers.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Why Customer Service is adopting the Gig Model.