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5 Top Customer Service Articles For the Week of April 5, 2021

ShepHyken

12 Customer Experience Stats Show Why Resolving Channel Silos Is Crucial Today by Medallia. My Comment: This final article for this week’s list is a bit technical, but if you are in the customer support and contact center world, it is an essential read. Start listening today! Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of September 14, 2020

ShepHyken

Call Centers Are Out Experience Centers Are In by NobelBiz. NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center.

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Keynote Learnings from ICMI Expo 2018: Ernesto Salas, Disney Institute

Comm100

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. I think there’s a few things here that can be applied in any contact center.

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Complaining Customers Are Your Best Customers. But Why?

Comm100

Complaints can also help companies identify any outdated or erroneous information that is being made available to customers. By examining customer complaints, businesses can improve customer service training. Recommended for you: [eBook] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

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Why Are Customers So Rude, Stupid, Entitled? (Or Important!)

Comm100

Why Are Customers So Important? CX Training Expert and Blog Editor. Whether you’re a head of customer experience or a contact center agent, customers are the people who you work for, keep the wheels of your business turning, and money flowing in. Without customers, your business simply would not exist.

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Seven technologies to improve customer service in SMBs

Vonage

Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Social media.

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29 Customer Service Training and Coaching Tips

Stella Connect

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.