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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

They provide some tips and tricks to set your business up for success in the contact center. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Following best practices and applying hacks has proven fruitful for a lot of contact centers.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: Are you making changes in your contact center (or plan to)?

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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5 Top Customer Service Articles of the Week 8-16-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

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5 Top Customer Service Articles For the Week of March 5, 2018

ShepHyken

The Secret Lives Of Contact Center Agents by Sally Mellinger. Sharpen) Tucked away in a hidden corner of the internet, exists a forum that exposes what it’s really like to be a contact center agent. We can learn a lot from good and bad service. The Six Cs of Loyalty Program Marketing by Rick Boubelik.

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5 Top Customer Service Articles for the Week of March 18, 2019

ShepHyken

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of January 29, 2018

ShepHyken

At the end, there is a good summary of tips to improve a company’s customer service. Digital Journal) The company Conversocial is bridging the gap between the rapidly-shifting world of social and mobile channels and the world and needs of the large enterprise contact center. Great resource!