InMoment XI
OCTOBER 24, 2023
In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. Demystifying Contact Center Analytics: More than Just Numbers What are Contact Center Analytics?
Call Experts
APRIL 8, 2024
Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. When Did Call Centers Become the Standard? Thus, the idea of using a contact center for utilities was born.
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InMoment XI
JANUARY 12, 2024
Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.
Call Experts
JUNE 15, 2023
Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. When Did Call Centers Become the Standard? Thus, the idea of using a contact center for utilities was born.
CSM Magazine
FEBRUARY 5, 2018
You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Many of these omni-channel solutions try to address all possible channels of communication and don’t specialize in any one. The result, increased customer satisfaction and more one-call resolutions.
Playvox
MARCH 21, 2024
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.
NICE inContact
DECEMBER 8, 2016
Years before this generation’s full influence will be felt, however, millennial preferences have already changed how contact centers think about customer experience. Even if your contact center has specific hours, make sure you have a back-up plan for how to handle customer service issues through the night.
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