Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. In many ways, it does make perfect sense; the more your associates can do the right thing for customers on their own, everyone wins.
Let's personalize your content