Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. But as a contact center leader, you play a big role in breaking down these stereotypes. Showcase Your Customer Support Team Progress.

Contact Center 67

Contact Center Report eBook Tips 67

COPC

APRIL 1, 2022

Historically, Quality Assurance (QA) has been a money pit for contact centers and customer experience organizations. Typical QA programs provide a limited view into a small sample of customer transactions and do not have a measurable impact on the customer experience or key business results. . Room for Humans.

Customer Experience Management 96

Customer Experience Management Software Customer Experience Management 96

Innovative CX

JUNE 20, 2019

And your customers and employees will have a better experience with your organization! 5 methods to improve your contact center performance. · I think these 3 questions can make sustainable improvements in your organization’s customer experience. These programs don’t have to be complicated or expensive.

Contact Center 40

Contact Center Policies NPS Voice of Customer 40

Talkdesk

JULY 26, 2017

It allows companies to give contact center admins more power than ever before to customize and manage their contact center technology and integrations. Backed by years of experience in the contact center space, Ytica brings you expertise in running profitable operations in both sales and customer care.

Contact Center 40

Contact Center Call Center Healthcare Analytics 40

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What are the KPIs that customers are focusing on today? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What are the KPIs that customers are focusing on today? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. Next-generation back-office organizations can not only benefit from improvements in operational efficiency—but improvements in financial outcomes and customer satisfaction as well.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37