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Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

How do you empower your customer service agents to deliver a great experience and delight customers? Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Customer support outsourcing services help in responding immediately to your customers. So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! .