Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
How do you empower your customer service agents to deliver a great experience and delight customers? Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership.
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