inmoment
SEPTEMBER 6, 2018
When all else fails, however, we may have to admit defeat and make the dreaded call to customer service. . One of our main objectives at InMoment is to create products that get rid of the sense of impending doom customers associate with contact centers, and replace it with a state of resolution and peace.
ClearAction
SEPTEMBER 22, 2022
CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. This is true for customer experience, employee experience, and partner experience management.
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PeopleMetrics
FEBRUARY 21, 2018
Design your customer experience in a way that you can deliver consistently through whatever channel(s) you happen to be in. If you're in multiple channels (which most brands are), the website experience should be consistent with the in-person experience should be consistent with the contact center experience, and so on.
Thematic
JUNE 13, 2023
More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. How Do Voice of Customer Tools Work?
Verint
OCTOBER 2, 2017
Attendees will learn why it’s critical not to gamble with customer relationships and how to measure return on interaction by effectively listening to the voice of customers. Consero Contact Center Forum. October 22–24; Coral Gables, Florida. destination CRM.com Webinar. October 25; Webinar.
ClearAction
AUGUST 22, 2020
Thriving in Customer Experience on a Tight Budget Lynn Hunsaker. Customer experience management on a tight budget can still achieve great progress. You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Voice-of-Customer Almost-Free.
Team HGS
FEBRUARY 13, 2018
These are still very important metrics for people to manage to keep a pulse on the organization. Henry A: I agree 100% with Andrew, and I also suggest that this is a great place to create a harmonious relationship between your contact center and the office of your customer experience head. Everybody needs to rally.
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