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CX Annuities Solve CX ROI & Tenure Dilemmas

ClearAction

CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Even so, experience managers grapple with demonstrating ROI.

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Understanding Customer Experience Management

ReviewTrackers

What is Customer Experience Management? Customer Experience Management (CEM or CXM) is a business and technology term used to describe the process or system for tracking, managing, and organizing every interaction between a customer and a company throughout the customer’s entire journey.

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Customer Experience ROI Opportunities on B2B Touchpoints

ClearAction

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Are you accelerating repurchases through your customer experience touch-points with industrial customers? 4 Steps to Customer Experience ROI. Capture customers’ informal post-purchase comments.

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RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

COPC

The innovative technology aligns quality results with the customer experience and key business metrics. Management at all levels can receive actionable real-time data and immediately uncover the root causes of performance issues. As a leader in the contact center industry, COPC Inc.

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Beyond Buy-in. 5 Stages of CX Engagement

Seaton CX

You’ve read a ton of blogs, articles, emails, and corporate-y research reports since you first googled customer experience management back in 1873. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. If they don’t understand the ROI, you may need a better CX business case.

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Is Customer Experience Dying? The Pioneers of CX Discuss

Beyond Philosophy

In addition to oversimplifying both the concept and the solution, the third reason Customer Experience as we know it is dying is because organizations jumped on the Customer Experience bandwagon without knowing what it means. For example, when it comes to experiences in contact centers, it’s about convenience.

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What are Customer Service Metrics and Why Should I Be Tracking Them?

Ecrion

Personalization is key to customer experience management. Tracking how your customers want to be contacted by you and then optimizing those channels is an important part of the enhancing customer ROI. Which agents are successful at upselling customers to our other products during their calls?

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