Contact Center Customer Expectations Customer Journeys Handbook 
Natalie Petouhof
JULY 26, 2016
And they are consistent regardless of the type of device, application, or connection a customer is using. In fact, that’s key to where customer expectations come from thus important to capitalize on. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. i] [link]. [i] 116(2), Sep 1994, 220-244.
Kayako
JANUARY 5, 2017
Customers expect top-notch service, with no patience or loyalty for companies that don’t provide it. Recent trends in customer service show that companies can delight their customers while generating revenues. Yet, relatively few contact centers have focused on providing a consistent customer experience.
Expert insights. Personalized for you.
40 
Let's personalize your content