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Top Customer Care Trends to Consider as You Plan for the New Year

BlueOcean

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. How are other customer experience leaders delivering?

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Interactions IVA: taking the dread out of contacting customer service

Interactions

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Our AI is developed specifically for contact centers. We play nice with others.

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10 Tips for Connecting with Customers Emotionally

NICE inContact

That means connecting with customers emotionally is the task of the customer service agent. So, contact center managers need to put the right practices in place and also give agents the right tools. Bearing that in mind, here are 10 tips for connecting with customers emotionally. 5) Be channel-focused.

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Using Channel Strategy to Influence Customer Satisfaction

COPC

Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. Customer support plays a significant role in how customers feel about an organization. Planning an Effective Customer Service Channel Strategy.

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Carlson Rezidor Delivers More Exceptional Customer Experiences, Even during Holidays

NICE inContact

During this “low season,” many hospitality contact centers evaluate previous high season performance and customer satisfaction levels in order to address and improve key performance indicators (KPIs) like call abandonment. Read more about Carlson Rezidor’s contact center transformation.

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Carlson Rezidor Delivers More Exceptional Customer Experiences, Even during Holidays

NICE inContact

During this “low season,” many hospitality contact centers evaluate previous high season performance and customer satisfaction levels in order to address and improve key performance indicators (KPIs) like call abandonment. Read more about Carlson Rezidor’s contact center transformation.

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Customer friction points – How to identify and tackle them?

NobelBiz

For customers, making a phone call is the simplest and quickest way to obtain information or a resolution to a problem. However, from a customer service point of view, the phone call might be inconvenient. If the telephone is the initial point of contact for the client, it might create a set of customer friction points.

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