Remove Contact Center Remove Customer Care Remove Customer Service Remove Customer Service Strategies
article thumbnail

Unlock value within your contact center operations with our complimentary diagnostics survey

West Monroe

Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.

article thumbnail

Contact Center AI – What’s out there?

Comm100

It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. AI has some viable uses in the contact center sphere that managers can employ to improve their CX and the efficiency of call centers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Identify the Best Contact Center for Your Business

Advantage Communications

Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy , it’s generally the right one.

article thumbnail

A Visual Revolution in Customer Service For the Homebuilding Industry, a Lesson From Leaders

TechSee

While searching on the National Association of Home Builders (NAHB) site on the term “customer service”, the phrase “act as if you like your customer” comes up. Basically, this is the same idea as “treat the customer as a friend”. Where is the customer service revolution?

Industry 109
article thumbnail

Guest Blog: Empathy – What Your Customer Service Strategy Is Missing

ShepHyken

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. He looks at the next generation of texting, known as RCS (Rich Communication Services), which I think will become a very valuable tool. – Shep Hyken.

article thumbnail

5 Tips for Handling Holiday Customer Service

Call Experts

The holidays can be an incredibly stressful time, both for customers and for customer service teams. With millions of shoppers looking to make purchases, staffing customer service is essential. Hiring an Experienced Contact Center Will Help Support the Holiday Customer Service. .

Tips 98
article thumbnail

Webinar: Discover the Most Influential Customer Service Technology for Immediate Impact

CSM Magazine

Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. The incredible line-up of senior executive speakers includes: Vice President Customer Care, Showtime Networks. Vice President Customer Experience, HealthNet.