Contact Center AI – What’s out there?
JUNE 5, 2018
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency. This uncertainty has generated myths about AI, such as the popular thinking that AI will replace call center agents or equally popular, that AI will solve all CX problems. How AI can be Used in the Contact Center.