InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
BlueOcean
DECEMBER 22, 2015
Before you head out of the office for the holidays to grab your mug of eggnog, we want to take a minute to reflect on some of the hottest talking points of the year in the contact center world. With customer service channels in constant movement, what will be the impact on the phone channel? Read more > 2. Read more > 3.
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CSM Magazine
JUNE 12, 2015
Otherwise, you risk turning healthy customer retention rates into customer turnover turmoil, and ultimately reducing the lifetime value of your customer base. Can Any One Contact Center KPI Boost Customer Lifespan? The Extensive Effort Behind Lifetime Customer Value.
SurveySensum
JULY 14, 2020
Her expertise in both technology and marketing gives way to refined capabilities in developing and implementing a transformational customer experience strategy that provides value and drives customer loyalty. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
BlueOcean
DECEMBER 10, 2019
That’s why calculating lifetime customer value is key to understanding the impact of customer service. Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy? How to Engage Gen Z in the Contact Center. The 10 Most Important Contact Center RFP Questions [Infographic].
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