Customer Bliss
JULY 13, 2018
Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
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Lumoa
SEPTEMBER 16, 2022
You can improve your product every day but what’s the point if your customers leave and remain unhappy? In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative.
Second to None
AUGUST 9, 2018
One recent example happened in the telecommunications industry. Because they were basically the only option for customers, many cable providers managed to maintain consistent profit levels and customer retention rates even though their customer service and satisfaction scores were increasingly dropping.
SurveySensum
JUNE 24, 2019
Certainly, building trustworthy relationships with customers is the prime focus of telecommunication companies to have a competitive edge, but without the availability of an AI-enabled tool, this seems to be taking a long time to resolve a customer complaint. Have something to add to this story?
Second to None
JANUARY 22, 2019
For creating amazing customer experiences, that includes ease of doing business. It is also a technology that can be abused to the point that it alienates consumers. That often means thinking about problems your customers have never imagined and then deploying both new and existing technology to solve them.
OpinionLab
JUNE 17, 2016
Others – such as airlines (295), travel (308), telecommunications (196) and healthcare (296) – did not perform nearly as well, which is consistent with what we’ve seen over the past year. However, very few organizations seem to be ready for this astonishing transformation in consumer habits.
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