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How Prepared Are Financial Firms Feeling for Consumer Duty?

InMoment XI

In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. How Prepared Do You Feel for Consumer Duty? What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?

Consumers 492
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Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

Lumoa

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 208
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The Top 3 “Blended Experiences” Retail Consumers & Employees Expect This Year

InMoment XI

Then let’s take a look at three concrete examples we’ve discovered based on data our Strategic Insights Team collected from consumers and employees across North America. Hence, “blended”. Still not getting the gist of it? Here’s what people are truly expecting: Blended Experience #1: Buy Online, Pick Up Instore.

Retail 260
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Revolutionizing Retail with AI-Driven Customer Experiences

InMoment XI

Retail consumers expect, and sometimes demand, experiences that are tailored to their unique needs and preferences. Efficiency Across All Touchpoints The way consumers interact with retailers (and want to interact with them) is evolving. Today, AI-powered chatbots allow retailers to deliver the instant engagement consumers expect.

Retail 260
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to save money on Christmas presents

Helen Dewdney

This is a version of an article published on Reader’s Digest How to save money on Christmas presents 05 December 2022. Ways to save money on those presents. The consumer champion Which? revealed that one in four people received an unwanted Christmas present last year. Start to reduce present giving.

How To 39
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Customer Research Uncovered: Navigating the Path to Consumer Clarity

Beyond Philosophy

Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. YouGov’s new direct-to-consumer feature allows anyone to sample their surveying tools and conduct research directly. Instead of asking them that, they asked if they bought their dog a present on their birthday.