Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). And you’re not alone in feeling that way.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Helen Dewdney

AUGUST 23, 2019

survey reveals league table for customer service. The consumer organisation Which? has today released the results of its latest survey of customer service performance. Numerous media outlets tried to get a statement from them regarding this survey but failed. Customers told Which?

Customer Service 46

Customer Service Airlines Sports Apparel 46

BirdEye

OCTOBER 5, 2023

What is a brand perception survey? How can customer service improve your brand equity? Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. Brand perception refers to how consumers view, think, and feel about a company and its offerings.

Examples 63

Examples Measurement Brands How To 63