Consumers Poor Customer Service Return on Investment Survey 
GetFeedback
APRIL 16, 2019
This applies to everything from your customer service to the way that information is presented on your website. businesses are losing $75 billion per year through poor customer service alone. Conclusion on customer experience questions. According to one report , U.S. About the guest author.
Bizagi
JULY 8, 2020
2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty.
Thematic
MARCH 27, 2024
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?
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