Social Media Emerges as Wireless Customer Service Channel of Choice
CSM Magazine
JANUARY 19, 2018
Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Verizon Wireless (822) ranks second and AT&T (811) ranks third. For non-contract value carriers, Consumer Cellular ranks highest with a score of 880. Study Rankings. The segment average is 808.
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