Switching from Delighted? Explore These Top 9 Delighted Alternatives

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback.

It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. As a result of these drawbacks, users look for other alternatives.

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. This will help you choose the right and the best Delighted alternatives.

But first, let’s delve deep into the drawbacks of Delighted.

Why Look For Delighted Alternative?

Customer reviews offer an honest gateway into a product’s pros, cons, and features. So, we found the following common feedback for Delighted from product review platforms like G2, and Capterra.

1. Unavailability of Sending Custom Survey Links to Customers

Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. But with Delighted this option is a limitation. 

Here’s a customer review on the limitation of sending custom survey links to customers:

Source

2. Unable to Respond to Feedback Directly

The end goal for collecting feedback is to take action. But what happens when that takes time because your customer feedback platform doesn’t provide you the option of responding to customer feedback directly from the tool? The entire process becomes time-consuming.

This is a major drawback of Delighted and here’s a customer review on that:

Source

3. Difficult to Set Automation Feature

With automation, the lengthy process of sending and receiving surveys becomes easy and less time-consuming. And every customer product feedback tool should be equipped to provide a smooth automation process to their users. 

Here’s a customer review on how Delighted lacks a smooth and easy automation feature:

Source

4. Lack of Reporting

After gathering the feedback, the next course of action in the process of collecting customer feedback is to derive actionable insights. And for that, your feedback tool should come equipped with powerful dashboards that would make reporting easy. 

But Delighted lacks in this area and here’s a customer review on that:

Source

All of these drawbacks are the reason behind users looking for an alternative to Delighted. But how can you know which is the correct alternative? Here’s how.

How Did We Evaluate Delighted Alternatives?

Numerous survey tools are accessible in the market, making the task of selecting the perfect tool for your business a challenging endeavor. The same holds true when narrowing down the best Delighted alternative.

We took into account the following essential factors to guide our tool selection.