Confirmit

JUNE 25, 2018

Mobile surveys triggered based on a respondent’s location improve the speed and accuracy of your research while opening the door to new opportunities such as developing a deeper understanding of a consumer’s path to purchase, competitive intelligence, and mystery shopping. Download the infographic to learn more.

Competitive Advantage 45

Competitive Advantage Infographics Tips Marketing 45

Tricia Morris

JUNE 8, 2016

Below is a sneak peek of just a few of the survey responses from United States consumers polled as part of Microsoft’s 2016 State of Global Customer Service Report, which also includes responses from 4,000 additional consumers across Brazil, Germany, Japan and the United Kingdom. The post INFOGRAPHIC: 2016 U.S.

Infographics 40

Infographics Customer Service Report Trends 40

Tricia Morris

APRIL 1, 2016

In Microsoft’s Global State of Customer Service Report, 90% of consumers surveyed now expect a company website to include a self-service application. This infographic presents a snapshot view of the current state of knowledge, with new information from Microsoft’s 2016 Knowledge Management in Customer Service Report.

Infographics 40

Infographics Self Service Customer Service Report 40

Provide Support

MAY 17, 2016

According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses. More and more companies put the customer service at the forefront today.

Infographics 50

Infographics Tips Customer Service Survey 50

COPC

JUNE 22, 2017

Topics include comparisons between online, in-store and mobile shoppers in the United States, and consumer opinion toward the retail customer experience. We created an infographic to present some highlights from the report. We created an infographic to present some highlights from the report.

Infographics 40

Infographics Customer Care Retail Loyalty 40

Tricia Morris

APRIL 15, 2016

According to Microsoft’s own Global State of Multichannel Customer Service Report , 59% of consumers have higher expectations for customer service today than they did just one year ago. This infographic makes the business case for continued innovation and improvement: —————— Want More Knowledge?

Infographics 40

Infographics Financial Customer Service Poor Customer Service 40

Tricia Morris

MAY 28, 2015

In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature. ———————————-.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

Tricia Morris

JULY 18, 2016

This year, Microsoft customer service preferences and expectations survey polled 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the United States and found some interesting commonalities, as well as distinct differences, between location.

Infographics 40

Infographics Customer Service Trends Report 40

TechSee

NOVEMBER 26, 2019

According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Consumers’ growing demand for visual self-service.

Self Service 104

Self Service Consumers Survey Contact Center 104

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Enough so that the consumer feels inclined to further research the company and consider making a purchase. Customer surveys. A word about customer survey fatigue. A word about customer survey fatigue.

Survey 210

Survey Marketing How To Infographics 210

OpinionLab

AUGUST 29, 2017

This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. The infographic below highlights some more specifics around this point. And – as our survey proves – it’s not even what your customers want. Well, according to our survey, younger generations favor digital channels.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

SurveySparrow

MARCH 13, 2023

That’s why you need surveys to see and understand your potential audience’s POV before implementing it to improve your SEO. But first, what are surveys? What Are SEO Surveys? Now the next question is, when should you create a survey? When redesigning your website for SEO and aesthetic purposes.

Analysis 52

Analysis Survey How To User Experience 52

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. 2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. Consumers most often returned small home appliances, such as blenders and coffee machines (28.5

Survey 107

Survey Self Service Video Infographics 107

ShepHyken

MAY 24, 2019

This week we feature an article by Gaetano DiNardi who discusses how many customer service surveys are not giving you proper data and suggests how to improve them. And when you are asked to stay on the phone to provide answers to a brief survey after a customer interaction, do you ever do it? Tips for building the best survey.

Survey 104

Survey Customer Service Effort Score Infographics 104

ProProfs Chat

AUGUST 28, 2020

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Survey 105

Survey Data Net Promoter Score How To 105

QuestionPro Audience

NOVEMBER 21, 2017

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster. million small businesses and 112 million consumers participated in the event in 2016. Check it out!

Apparel 191

Apparel e-support Infographics Retail 191

Interactions

FEBRUARY 20, 2019

Forrester’s recent report, Forrester Infographic: Customer Chatbots Fail Consumers Today, released January 30, 2019, discusses a number of ways that chatbots are failing consumers and how this can be prevented. Consumers think chatbots are more time-consuming than helpful. They aren’t living up to the hype.

Chatbots 54

Chatbots Consumers Infographics Analytics 54

ProProfs Chat

AUGUST 28, 2020

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Survey 52

Survey Data Net Promoter Score How To 52

Comm100

MAY 19, 2020

To help you get a better understanding of how much customers appreciate access to live chat, consider the eDigital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

West Monroe

JANUARY 18, 2024

West Monroe’s signature research, The Digital Disconnect: Linking Vision to Real-World Execution , surveyed 700 C-Suite executives across seven industries and more than 5,000 of their representative consumers in 2023. Get The Infographic

Banking 52

Banking Infographics Financial Customer Centricity 52

ShepHyken

JULY 5, 2021

Infographic] The different types of emails to send to your guests by Tony Loeb. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. The statistic quoted was that 38% of consumers report login issues as a major struggle point.

Customer Service 146

Customer Service Loyalty Programs Hotels Infographics 146

West Monroe

NOVEMBER 12, 2023

West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. Get The Infographic

Infographics 52

Infographics Financial Customer Centricity Report 52

QuestionPro Audience

JUNE 15, 2018

billion, which was the highest in the 15-year history of the survey. billion consumers spend on Mother’s Day! Continue reading below for our infographic filled with fun facts about Dad’s day. According to a study by the National Retail Federation, the expected spend for Father’s Day is $15.3

Infographics 150

Infographics Retail Study Survey 150

2020 Research

OCTOBER 30, 2023

Take a deeper dive with stats from Sago’s omnibus survey: The Kidult Trend: Why Adults are Rediscovering the Magic of Toys 9 Strategies for Success Authentic Storytelling : Unveil the brand’s history, emphasizing how it has shaped people’s lives throughout time.

Trends 52

Trends Brands Transportation Comparison 52

C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017. What was new for last year is that many marketing infographics that were shared were actually about content marketing. We all know how extremely demanding consumers have become.

Brands 208

Brands Strategy Customer Journeys Infographics 208

TechSee

JANUARY 18, 2018

consumers are the largest users of connected devices with 5.2 Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. According to Gartner, Inc., billion devices in use worldwide.

Self Service 95

Self Service Customer Service Company Infographics 95

West Monroe

APRIL 19, 2023

West Monroe’s recent signature research reports, Be Digital and Building a Digital Organization, highlighted how consumers, leaders, and organizations are embracing digital—and what that means for employee engagement and business outcomes. This revealed an increased focus on making smart, informed, and fast decisions.

Software 52

Software ROI Report Data 52

CX Journey

MAY 2, 2017

I've written about this topic a few times in the last several months: The Definition of #CX Insanity Do You Employ Actionability Thinking in Survey Design? From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights.

Data 118

Data Effort Score Infographics Voice of Customer 118

ProProfs Chat

DECEMBER 21, 2020

In fact, 47% of consumers end up switching to a different brand due to bad customer service. Post-chat survey feedback. With post-chat survey feedback , you can understand customer mindset and what factors lead them to switch from your brand. And more companies in your domain gives customers more options to explore.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Horizon CX

MAY 14, 2019

The article goes on to provide five essential elements to achieving a customer experience transformation, as illustrated in the following infographic. ACSI commentary: “Like its subsidiary Trader Joe’s, Aldi’s no-frills approach seems to connect with consumers and has fueled rapid growth over the past decade.”

Effort Score 100

Effort Score Guidelines Customer Centricity Infographics 100

Confirmit

JANUARY 16, 2020

8 top tips from Confirmit for great survey experience (and LOTS of responses!). This infographic explains how responsive design contributes to a better survey experience. Here’s a preview of some of the tops tips: Mobile is Key, so your survey content must work seamlessly across all devices. b) Create from scratch.

Tips 52

Tips Survey Infographics Study 52

Retently

JULY 11, 2018

However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. Don’t forget – 89% of consumers get frustrated when they have to keep repeating their problems to numerous representatives.

NPS 72

NPS Net Promoter Score CEM Social Media 72

West Monroe

APRIL 19, 2023

This includes developing policies to guide technology adoption and digital transformation efforts, working toward decarbonization goals, and navigating evolving consumer needs. West Monroe’s data highlighted four key areas of opportunity based on utility survey feedback.

Culture 52

Culture Infographics Policies Data 52

Michelli Experience

JULY 13, 2016

Forrester has developed an annual benchmarking survey which they call the Forrester Customer Experience Index. That survey is provided to a wide swath of consumers asking them about the nature of experiences they’ve had with companies across the industry. The survey looks at three key elements of customer experience excellence.

Customer Experience 100

Customer Experience Effort Score Wireless Infographics 100

ShepHyken

AUGUST 3, 2020

Brands are competing on customer experience and a recent Gartner survey shows that 81% of marketing leaders say they expect to be competing mostly or completely on the basis of customer experience. People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19 [An Infographic] by Dhawal Kumar.

Customer Service 92

Customer Service Infographics e-support Retail 92

C3Centricity

DECEMBER 8, 2017

At first, you may think you are selling to all soft drink consumers. You also know that there are two competitor brands who attract the same consumer group, Brands X and Y. From your brand image study, communications analysis or in-store interviews, you know who the consumers of Brand X and Y are. They reported a 3.1%

Meeting 120

Meeting How To Brands Social Media 120

ReviewTrackers

APRIL 26, 2019

Restaurant consumer activity is much more locally driven and far more urgent than these two other categories, and that’s why the mobile search process of hungry people was represented in the study as follows: For smartphone users: Call a restaurant. Check out the infographic below:

Automotive 89

Automotive Infographics Study Travel 89