Remove Consumers Remove Infographics Remove Poor Customer Service Remove Survey
article thumbnail

INFOGRAPHIC: The Financial Impact of Customer Service

Tricia Morris

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. On the fence about investing in customer service?

article thumbnail

15 Helpful Strategies to Reduce Customer Churn

ProProfs Chat

And more companies in your domain gives customers more options to explore. That’s exactly where you need to understand how one bad experience may convince your customer to make a switch to another brand. In fact, 47% of consumers end up switching to a different brand due to bad customer service.