SurveySensum

SEPTEMBER 27, 2023

Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. With Customer Support Survey Questions. But before jumping onto the survey, let’s first understand what is it and how it can help your business. What Is a Customer Service Survey?

Industry 52

Industry Survey Insurance Competitive Advantage 52

Optimove

APRIL 23, 2024

Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. The survey and report delve into consumer attitudes toward marketing fatigue, providing essential insights for brands navigating the ever-evolving marketing landscape. citizens in January 2024.

Marketing 64

Marketing Survey Report Consumers 64

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 208

Retail Feedback Trends Consumers 208

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 230

Industry Effort Score Consumers Survey 230

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 226

Industry Effort Score Consumers Survey 226

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 146

NPS Comparison Survey Net Promoter Score 146

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

Experience Matters

APRIL 5, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 206

Industry Effort Score Consumers Survey 206

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 110

Insurance Industry Customer Experience Self Service 110

DemandJump

SEPTEMBER 29, 2020

While no one has a crystal ball, predicting consumer and industry trends has become much easier thanks to powerful marketing tools. As content marketers, we constantly need to stay ahead of the curve and produce content that meets readers where they are.

Consumers 72

Consumers Trends Industry How To 72

InMoment XI

FEBRUARY 9, 2024

The automotive industry is in the midst of a huge transformation. At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. Research from Deloitte found that 69% of consumers are more likely to buy from a brand that delivers personalized experiences. A survey from J.D.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

Optimove

AUGUST 8, 2023

Our comprehensive survey and report, “The Optimove Financial Services Provider Survey & Report: Harnessing Data for Client-Centric Growth and Lasting Loyalty,” delves into critical trust gaps and marketing fatigue challenges faced by financial service providers.

Financial 52

Financial Report Survey Industry 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors. New research from EXPRESSVPN found that 71% of U.S.

Consumers 207

Consumers Data Social Media Study 207

IntouchInsight

JUNE 25, 2020

As every industry is adapting to changes in consumer behaviour, we explore how COVID-19 has impacted convenience stores and gas stations. We look at three key takeaways from our recent survey results and discuss how businesses can best align with their consumers' needs and help people feel safe returning to in-store shopping.

Consumers 156

Consumers Survey Industry 156

GetFeedback

DECEMBER 16, 2019

That’s why seven out of ten consumers in the U.S. According to Salesforce, 59% of consumers expect businesses to adapt to their changing expectations, or they will start feeling like you’re neglecting them. So, with these trends in mind, use a writing tool to create customer surveys that are easy to follow and quick to respond.

Feedback 195

Feedback Industry Social Media Wait Times 195

SurveySparrow

MARCH 5, 2024

However, dealing with raw data is time-consuming and labor-intensive. In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Imagine an executive dashboard as the GPS for your survey data. Yes, you got that right.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

Magellan Solutions

JUNE 3, 2021

Survey processing services in different industries. This calls for the need for survey processing. It is so that the data obtained from surveys could be presented in a format that is dependable and valuable for your organization. Outsourcing survey processing services. Survey and market research.

Survey 52

Survey Industry Data Analysis 52

InMoment XI

MARCH 16, 2022

These new CX trends were based on indirect and inferred data, as well as surveys across several industries. Let’s scale up and dive into these CX Trends: CX Trend #1: Consumer Comfort Level with COVID Safety Precautions. But in Canada and the United States , only 51-61% of consumers were comfortable.

Trends 493

Trends Social Media Comparison Loyalty 493

TechSee

OCTOBER 21, 2020

Many companies have been forced to adapt their support models to meet consumer expectations for service delivery. Back in May 2020, when the pandemic raged and safety was top of mind for millions, we carried out an in-depth study to explore consumer sentiment about technical support and residential technician visits.

Customer Expectations 207

Customer Expectations Survey Consumers Innovation 207

Uplight

JULY 26, 2022

Consumer Reports conducted a consumer survey earlier this year to better understand consumer perspectives and concerns around electric vehicles (EVs). The post Consumer Reports Survey Reveals an EV Knowledge Gap appeared first on Uplight. What makes someone more Read More. What makes someone more Read More.

Report 52

Report Consumers Survey Industry 52

Experience Matters

APRIL 4, 2017

We released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries. Here’s a link to FAQ’s about the Ratings.

Industry 200

Industry Survey Consumers Customer Experience 200

Experience Matters

APRIL 2, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Hotels 168

Hotels Industry Effort Score Hospitality 168

InMoment XI

JANUARY 20, 2024

Retail is one industry that’s experiencing major disruption. Retail consumers expect, and sometimes demand, experiences that are tailored to their unique needs and preferences. AI integrates customer signals from a myriad sources, including historic transactions, different types of surveys , reviews, and social media interactions.

Retail 260

Retail Customer Experience Social Media Chatbots 260

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. We’ve seen in the first of our chatbot examples that chatbots can fully automate a large portion of common but time-consuming queries. Reducing repetitive work.

Chatbots 203

Chatbots Self Service Examples Industry 203

Experience Matters

APRIL 23, 2018

We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries. Here’s a link to FAQ’s about the Ratings.

Industry 159

Industry Transportation Airlines Hotels 159

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. Appealing to Online Shoppers. Increasing Profit Margins.

Retail 110

Retail Consumers Sales Industry 110

QuestionPro Audience

DECEMBER 17, 2017

Surveys are sent out to the customer database or to an online survey panel to get most trustworthy outcomes. An online survey panel is nothing but a centralized database of respondents who have agreed to provide their feedback regarding their products, services or business process etc. What are Online Survey Panels?

Survey 230

Survey B2C B2B Roadmap 230

Experience Matters

APRIL 9, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 154

Industry Effort Score Consumers Survey 154

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business. How do brand surveys help a business?

Survey 98

Survey Brands Strategy Social Media 98

Experience Matters

APRIL 13, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 145

Industry Effort Score Financial Consumers 145

NetBase

JULY 23, 2020

There’s a disconnect when comparing consumer reports and surveys against consumer sentiment. In this article we’ll explore: Surveys vs. sentiment and why they both matter to the reputation of your business. Here are some facts to spark your interest: Up to 50% of people lie when taking a survey. And they do.

Consumers 52

Consumers Survey B2C Social Media 52

CSM Magazine

NOVEMBER 30, 2022

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods. As personal data security and ease of use dominate the most important factors to consumers, the data shows the younger generation excited to try new methods.

Consumers 52

Consumers Survey Banking Innovation 52

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Insurance 133

Insurance Industry Effort Score Consumers 133