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InMoment (integrated) Experience: Changing The Game

InMoment XI

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

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Teaching Hospital Turns to Alchemer to Find Audiences

SurveyGizmo

One of the largest, oldest, and highest ranked surgical teaching hospitals in the U.S.A. regularly uses the Alchemer Panels team to survey the general public about health and wellness issues. As a teaching hospital, much of their research is shared with other surgeons and hospitals around the world. population.

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20+ HCAHPS Survey Questions You Need to Ask

SurveySparrow

Looking for HCAHPS survey questions? Learn the seven areas to be measured with HCAHPS survey questions. Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ) survey questions measure a patient’s treatment and experience at a healthcare facility. HCAHPS surveys are standardized.

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Customer Success Story: Nicklaus Children’s Hospital

ReviewTrackers

The increasingly wired populace and a growing class of savvy, empowered consumers want more options, fairer prices, greater convenience, and better interactions across the continuum of care. Approximately 85 percent of consumers are now at least “moderately likely” to choose a doctor over another based on high ratings and positive reviews.

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Consumer Comfort with AI is Here to Stay

Interactions

And with that, consumer reliance on technology as well as consumer comfort in using that technology, has also increased. Many consumers were using AI and becoming dependent on it. Survey says…consumers love Alexa and personalization. However, consumers aren’t ready for all AI applications.

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New Industry Survey Focuses on Travel & Hospitality

COPC

Full Travel & Hospitality Report Now Available! in partnership with Execs In The Know, has recently published the first volume of CXMB Industry Insights , a new consumer research series that brings the lens of consumer research into focus, one industry at a time. CHANNELS CONSUMERS USE VS CHANNELS THEY PREFER.

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The Hospitality Industry in a Time of Social Distancing: Threat and Opportunity

Maru Group

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.