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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

These emails can be in the form of customer feedback surveys or just a simple message with a link where customers can leave a review. This (review link) will take you to a quick survey with 3 questions. Ensure compliance with all privacy and security requirements to protect consumer data from unauthorized access and misuse.

Examples 260
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Review Management: An Essential Component of Modern Marketing

InMoment XI

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. In these digital spaces (just as in traditional feedback channels like support and service phone calls and various types of surveys ), customers want to be heard individually and addressed personally.

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A Comprehensive Guide to 5-Star Surveys

Retently

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Survey 157
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How to Create and Share a Google Reviews Link

InMoment XI

Online reputation management statistics show that the purchase decisions of 90% of consumers are influenced by reviews, and a majority (63%) use Google reviews before they even visit a business or store location. However, be sure to adhere to Google’s guidelines regarding soliciting reviews to avoid any potential violations.

How To 260
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How Voice of Customer (VoC) Programs Revolutionize Compliance in Financial Services

InMoment XI

RG 271—Closing the Inner and Outer Loop One of the critical regulatory guidelines that financial firms must adhere to is Regulatory Guide 271 (RG 271) , introduced by ASIC following the Royal Commission in 2021. Furthermore, VoC programs can help identify systemic themes behind recurring customer feedback , known as the “outer loop.”

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Everything You Need to Know About Survey Response Rates

GetFeedback

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Consumers want a personalized customer experience , and they’re willing to hand over data to get it. Online surveys are an essential tool in any customer feedback program.

Survey 225
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Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

Kustomer

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.