Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Vonage

FEBRUARY 7, 2017

Don’t just deal with issues or enquiries as they arise; instead, introduce strategies that reward your existing customers, show you’re there for them, and improve their overall experience – such as customer loyalty schemes and regular requests for feedback. Ignoring employee engagement. Frustrating phone calls.

Customer Service 120

Customer Service Self Service How To Gamification 120

Playvox

MARCH 12, 2023

When outdated or impractical organizational procedures inhibit the growth and performance of your support center agents, huge amounts of money are lost, and worse, the success of support center employees declines. This leads to undesirable outcomes that have a snowball effect, such as poor customer service, which leads to angry customers.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. CX survey questions. CX survey triggers.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Playvox

JANUARY 11, 2024

Deliver a Better Customer Experience A recent Forbes Advisor survey revealed 48% of consumers are willing to pay more for quality customer service. And 46% of customers will buy more when given a personalized experience.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

Playvox

APRIL 4, 2023

To get a resolution for their problems, 79% of customers complained to the company at fault, an increase from 72% in 2020. The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

delighted

MARCH 4, 2020

Consumers experience your brand in many different ways, whether by using your product and interacting with customer support, or through word-of-mouth on channels outside of your control. And with each new interaction, their perception of your brand can change, potentially leading to a new customer or a lost one.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Customer Journeys 52