Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

InMoment XI

MARCH 1, 2023

The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry in the United Kingdom (UK) by setting higher and clearer standards of consumer protection. What Is Consumer Duty? What Are the Details of the New FCA Consumer Duty?

Financial 260

Financial Consumers Customer Centricity Meeting 260

InMoment XI

APRIL 11, 2022

After a whirlwind of COVID-spurred digital transformation, rapid brand expansion, and supply chain woes, consumer expectations and their relationships with e-commerce brands have changed before our eyes. The key is to dive into your customer data. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.

Tips 493

Tips Data Customer Experience Roadmap 493

InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. What is Unstructured Data? Unstructured data refers to information that doesn’t have a predefined data model or isn’t organized in a structured manner like traditional databases.

Data 260

Data Customer Experience Social Media Analysis 260

QuestionPro Audience

FEBRUARY 24, 2021

Data cleansing is a vital activity before drawing conclusions from any survey responses and certainly before decision-making. Clean survey data boosts data analysis and helps you uncover relevant information – information that you can base your decisions on. What is data cleansing?

Survey 195

Survey Data Analysis Measurement 195

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Facebook’s Cambridge Analytica scandal is the most obvious and public case of a business misusing personal data, which has brought this issue to the forefront. About 50% were not at all or not very confident their data is in safe hands.

Consumers 207

Consumers Data Social Media Study 207

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally?

Consumers 115

Consumers Report Multi-Channel Data 115

InMoment XI

APRIL 26, 2022

Surveys are a way to compile data from a group of people, but they can be more than that. Surveys are also direct insight into your customers and information about how they feel about your company, products, and services. But not all surveys are the same, and different types of surveys can provide different insights.

Survey 260

Survey Customer Experience Fashion Groups 260

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The data identifies the brands that UK customers consider to.

Study 295

Study Consumers Automotive NPS 295

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.

Consumers 64

Consumers Survey Brands Marketing 64

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. Survey fatigue. follow-up survey after 6 months).

Customer Journeys 208

Customer Journeys Survey Feedback Voice of Customer 208

InMoment XI

FEBRUARY 7, 2024

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Optimove

APRIL 23, 2024

Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. The survey and report delve into consumer attitudes toward marketing fatigue, providing essential insights for brands navigating the ever-evolving marketing landscape. citizens in January 2024.

Marketing 59

Marketing Survey Report Consumers 59

TechSee

JUNE 9, 2020

And according to data from a new COVID-19 customer service survey, the Turners are not alone. Consumers are uncomfortable with allowing technicians into their homes. Consumers are more willing to do things themselves via remote visual assistance.

Consumers 109

Consumers Survey Video Report 109

QuestionPro Audience

JULY 21, 2022

There is a change in how organizations analyze research data and stay on over these changes. Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation. Implementing an insight community has recently become the most widely used research method.

Data 195

Data How To Advertising Study 195

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue.

Survey 79

Survey How To Feedback Tips 79

Experience Matters

JANUARY 21, 2020

In a previous post, I mentioned two reports from late last year that show the business value of CX, The ROI of CX and What Consumers Do After a Bad Experience. Since then, we’ve actually published a number of new research reports with an emphasis on industry-specific data. These reports are based on a survey of 10,000 U.S.

Industry 201

Industry Consumers Feedback Insurance 201

Lumoa

JUNE 23, 2021

Collecting qualitative data is necessary when improving customer experience, and customer service, or when you want to maximize sales, and business growth. While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers. What is Qualitative Data?

Data 208

Data Survey Feedback NPS 208

Beyond Philosophy

FEBRUARY 1, 2024

Our readers enjoy $ 500 off their first YouGov survey. Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. Moreover, their responses to a survey question might be a little different. Or they know, but don’t want to admit it on a survey. The results were funny.

Consumers 78

Consumers Self Service Survey System 78

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 143

NPS Comparison Survey Net Promoter Score 143

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 208

Retail Feedback Trends Consumers 208

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

IntouchInsight

JUNE 12, 2023

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season. To help with your planning, we’ve pulled together our 2022 holiday-related shopping data from our Flash Points Surveys.

Feedback 283

Feedback Survey Consumers Data 283

Optimove

JUNE 29, 2023

Discover key findings from our recent 2023 Back-to-School Survey. The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year. Why it Matters : Brands can gain actionable insights to cultivate customer loyalty and increase consumer spending.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

Comm100

MARCH 7, 2023

It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. How do they feel about personalization?

Survey 168

Survey Chatbots Wait Times Report 168

Customercount

MAY 5, 2020

In order to better understand the overall experience a consumer has with your brand, you need granular survey data by incorporating multiple question types. The post Use multiple question types for granular survey data appeared first on CustomerCount.

Survey 80

Survey Data Consumers Brands 80

TechSee

OCTOBER 21, 2020

Many companies have been forced to adapt their support models to meet consumer expectations for service delivery. Back in May 2020, when the pandemic raged and safety was top of mind for millions, we carried out an in-depth study to explore consumer sentiment about technical support and residential technician visits.

Customer Expectations 207

Customer Expectations Survey Consumers Innovation 207

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business. How do brand surveys help a business?

Survey 98

Survey Brands Strategy Social Media 98

Magellan Solutions

JUNE 3, 2021

Survey processing services in different industries. This calls for the need for survey processing. It is so that the data obtained from surveys could be presented in a format that is dependable and valuable for your organization. Outsourcing survey processing services. Survey and market research.

Survey 52

Survey Industry Data Analysis 52

Forrester's Customer Insights

FEBRUARY 20, 2024

Every year, Forrester surveys over 1,000 marketing decision-makers around the world to learn about their priorities, challenges, and plans.

B2C 54

B2C Survey Marketing Advertising 54

CSM Magazine

NOVEMBER 30, 2022

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods. As personal data security and ease of use dominate the most important factors to consumers, the data shows the younger generation excited to try new methods.

Consumers 52

Consumers Survey Banking Innovation 52

SurveySparrow

SEPTEMBER 22, 2022

Statistical treatment of data is a process used to convert raw data into something that is interpretable. This blog post will give a short overview of the statistical treatment of data and how it can be used to improve your business. Statistical methods for surveys. What exactly is Statistical Treatment?

Survey 52

Survey Data Analysis Customer Satisfaction 52

Merkle

FEBRUARY 16, 2022

To fuel the insights in this issue, we surveyed over 2,000 consumers, instead of marketers, to unpack the amount and extent of data consumers are willing to share. Merkle’s Customer Engagement Report is back for Q1 2022.

Consumers 105

Consumers Survey Report Connections 105

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. This shows that asking the right questions in in-app surveys can be a game-changer. What is an In-App Survey? What is an In-App Survey? Why Use In-App Surveys?

Survey 52

Survey Data User Experience Customer Satisfaction 52