This Customer Could Ruin Your Business
ShepHyken
APRIL 9, 2024
We asked: If you were to rate a customer experience on a scale of 1 to 5 – where 1 is bad, 2 is fair, 3 is average or satisfactory , 4 is good, and 5 is excellent – how likely are you to return to this company or brand if you rated them a 3? The survey results are worth paying close attention to. Connect with Shep on LinkedIn.
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