Interactions

JUNE 25, 2020

The pandemic has accelerated the shift in consumer behavior. It takes decades to change consumer behavior, but this pandemic has done it in a matter of weeks. It has forced consumers to put aside whatever hesitations they had with online shopping and embrace it with both arms. Virtual Agents can help.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Interactions

JANUARY 16, 2020

Consumers are more connected than ever before. In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. Digital transformation, digital experience, customer experience, customer journey. And it has worked, to an extent. What’s in a name?

Customer Journeys 87

Customer Journeys Virtual Agent eBook System 87

Inbenta

APRIL 14, 2020

Why transform your customer journey? The customer journey refers to the entire path a prospect follows when interacting with you. Another definition of the customer journey could be the succession of stages from the moment a prospect identifies a need, up to the moment he becomes a customer of yours.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

Interactions

MAY 28, 2020

As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years. ” .

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Interactions

JANUARY 16, 2020

Consumers are more connected than ever before. In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. Digital transformation, digital experience, customer experience, customer journey. And it has worked, to an extent. What’s in a name?

Customer Journeys 62

Customer Journeys Virtual Agent eBook System 62

Comm100

FEBRUARY 16, 2018

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101