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Data Snapshot: Media Use Benchmark, 2015

Experience Matters

This is our annual analysis of how much time consumers spend using different media channels (see last year’s data snapshot ). Here’s the data snapshot description: In January 2015, we surveyed 10,000 U.S. Here’s the data snapshot description: In January 2015, we surveyed 10,000 U.S.

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An Article On Customer Experience That Actually Makes Sense

GetFeedback

That’s because a bad customer experience interrupts our day. We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. So when bad customer experiences happen, the news of it spreads on social channels and by word-of-mouth. It’s a transactional, short-term metric for customer experience.

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Report: Net Promoter Score Benchmark Study, 2018

Experience Matters

Here’s the executive summary: Many large companies use Net Promoter® Score (NPS®) to evaluate their customers’ loyalty. To compare scores across organizations and industries, Temkin Group measured the NPS of 342 companies across 20 industries based on a survey of 10,000 U.S.

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Data Snapshot: Media Use Benchmark, 2017

Experience Matters

This is our annual analysis of how much time consumers spend using different media channels (see last year’s data snapshot). Here’s the data snapshot description: In January 2017, we surveyed 10,000 U.S. consumers about their media usage patterns and compared the results to similar data we […].

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4 ways to transform your CX maturity levels

Eptica

Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. They know that they must keep innovating and improving if they are to differentiate their customer experience and therefore thrive. Compelling Brand Values: Deliver on your brand promises to customers. Published on: April 25, 2018.

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Report: Net Promoter Score Benchmark Study, 2017

Experience Matters

Here’s the executive summary: Many large companies use Net Promoter® Score (NPS) to evaluate their customers’ loyalty. To compare scores across organizations and industries, Temkin Group measured the NPS of almost 300 companies across 20 industries based on a survey of 10,000 U.S.

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Data Snapshot: Media Use Benchmark, 2016

Experience Matters

This is our annual analysis of how much time consumers spend using different media channels (see last year’s data snapshot). Here’s the data snapshot description: In January 2016, we surveyed 10,000 U.S. consumers about their media usage patterns and compared the results to similar data we […].

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