Clarivate

NOVEMBER 7, 2023

Based on analysis of the data collected, Clarivate presented a report which proposed a range of initiatives and recommendations, structured to make both immediate and long-term changes. The IP Diagnostic consulting team has helped organizations successfully position themselves for the future with over 150 projects in over 15 countries.

Consulting 59

Consulting Case Study Study Technology 59

Enalyzer

AUGUST 24, 2021

Surveys, reports, and insight are in a symbiotic relationship. Today we’re going to highlight reports but never forget that one cannot exist without the other. Reports help you visualize and understand the survey data that you can share with whoever needs to see it so that everyone makes informed decisions.

Report 97

Report Data Comparison Survey 97

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. It often takes years of training for doctors to accumulate enough expertise in writing concise and informative radiology report summarizations, further highlighting the significance of automating the process.

Report 118

Report Healthcare Effort Score Training 118

Circular Edge

JULY 24, 2023

Tips to improve performance of your JDE Reports Author : Deepak Sharma Introduction In JDE (JD Edwards), improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. This reduces the need to reprocess the report with the same options.

Report 52

Report Tips Competitive Advantage Resources 52

Magellan Solutions

MARCH 8, 2021

Seeking and giving health consultation is more challenging than it ever was. According to a report by Harmony Healthcare IT. That figure hints that people are not getting proper consultations recently. . This article will answer why call centers are the future of healthcare consultation. Healthcare Call Center Services.

Healthcare 52

Healthcare Call Center Consulting Insurance 52

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. More Posts - Website Follow Me: The post New Report Reveals How to Build Customer Confidence in 2015 appeared first on Customer Experience Consulting.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Forrester's Customer Insights

DECEMBER 15, 2023

This blog post announces The Forrester Wave™: Cybersecurity Consulting Providers In Asia Pacific, Q4 2023 report.

Consulting 32

Consulting Report Trends 32

Helen Dewdney

SEPTEMBER 30, 2021

On 20 June 2021 the Government finally published its consumer paper for consultation titled Reforming Competition and Consumer Policy. The closing date is for responses to the consultation is 11.45am on 1 October 2021. So, I am going to do a summary/opinion piece on areas of the consultation. The document is 147 pages long!

Government 39

Government Consulting Policies Consumers 39

Experience Matters

DECEMBER 29, 2015

We published a Temkin Group report, Make Your VoC Action-Oriented. This report identifies five strategies for simplifying VoC programs: Stakeholder Empathy, Tailored Insights, Feedback Rationalization, Loop-Closing, and Customer Journey Alignment. Download report for $195.

Report 120

Report Groups Consulting Feedback 120

NICE inContact

JANUARY 22, 2019

There is a growing discussion among contact center managers about how to implement effective, KPI-based reporting. If the contact center is narrowly reporting on legacy metrics like total calls, hold times, handles times, cost per call, etc., There is an ocean of KPIs to help measure contact center performance. Everything!

Contact Center 136

Contact Center Report Call Center Metrics 136

Experience Matters

SEPTEMBER 16, 2015

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2015 , The research examines Net Promoter Scores and the link to loyalty for 62 tech vendors based on feedback from IT decision makers in large North American organizations. Download report for $695. Download report for $695.

NPS 120

NPS Net Promoter Score Report B2B 120

InMoment XI

DECEMBER 1, 2022

InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. As mentioned in the report, “InMoment’s people-oriented text analytics capabilities…enable it to address all relevant use cases beyond just VOC or CX analytics.”. The report says, “InMoment is a Leader in this Magic Quadrant.

Self Service 493

Self Service Analytics ROI Automotive 493

Clarivate

DECEMBER 7, 2023

We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases. Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports. Clarivate can help.

Software 59

Software Report Management Marketing 59

InMoment XI

SEPTEMBER 27, 2023

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. In this blog, we will delve specifically into the UK insurance industry.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

Lumoa

APRIL 3, 2023

I believe especially in B2B customer experience frameworks need to be connected with business processes and understanding of the everyday realities to achieve best results.” – Anna-Maija Tanninen In her career, Anna-Maija has worked both as a CX consultant and as an in-house Voice of the Program lead. I see CX as a Service. It’s too much.

B2B 208

B2B Customer Experience Customer Centricity Consulting 208

CSM Magazine

NOVEMBER 9, 2020

Below are the professionals you need to consult after getting injured. After you have suffered a personal injury and sought medical attention, the next thing to do is to consult with a reputed injury attorney. A doctor will help determine the full extent of your injuries and write a report that you can present in court.

Consulting 52

Consulting Insurance Study Report 52

Experience Matters

FEBRUARY 12, 2018

The post Report: Tech Vendors: Product and Relationship Satisfaction, 2018 appeared first on Customer Experience Matters®. To determine their product rating, we evaluated tech vendors across four product/service criteria: features, quality, flexibility, and ease of use. And we calculated their relationship Read More.

Report 120

Report Groups Survey Data 120

Strativity

MARCH 27, 2019

The Forrester Wave : CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Why read this report: In-depth evaluation of Strativity and the other “nine providers that matter most”. The post Forrester Research Goes In-Depth on CX Consulting appeared first on Strativity.

Consulting 40

Consulting Report Strategy Marketing 40

Experience Matters

SEPTEMBER 14, 2016

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2016, The research examines Net Promoter Scores and the link to loyalty for 62 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous four years.

NPS 120

NPS Net Promoter Score Report B2B 120

Experience Matters

JANUARY 13, 2016

This product has a report (.pdf) The dataset has the details of Product/Service and Relationship satisfaction for the 62 tech vendors as well as for several tech vendors with sample sizes too small to be included in the published report. Download report for $495. Download report for $495. pdf) and a dataset (excel).

Report 120

Report Customer Connectedness B2B Groups 120

Middlesex Consulting

AUGUST 7, 2023

Recently, both inflation and labor reports have indicated that the likelihood of a recession is declining. Growth requires doing something different from the status […] The post The Primary Tool for Growth Is Innovation appeared first on Middlesex Consulting.

Innovation 78

Innovation Tools Consulting Report 78

Beyond Philosophy

DECEMBER 2, 2023

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.

Customer Experience 143

Customer Experience Video Consulting System 143

Second to None

AUGUST 28, 2018

Reporting is an often-overlooked aspect of a mystery shopping , voice of customer survey or other CX research program. Additionally, many organizations that implement these kinds of programs will have niche needs that do not fit into a cookie-cutter reporting model. As a response, we created Catapult , our proprietary reporting module.

Report 59

Report Measurement Voice of Customer Leadership 59

Thematic

NOVEMBER 28, 2019

This report describes the survey itself, its respondents and provides a deep-dive into the answers. Do your stakeholders ever dismiss customer feedback insights or reports as anecdotal? Do your stakeholders ever dismiss customer feedback insights or reports as anecdotal? The CX Buy-In Survey. The respondents.

Report 100

Report Survey ROI Net Promoter Score 100

Think Customers

MARCH 21, 2023

Another speaker who underscored the intersection of CX and EX was Penny Stoker, talent leader, executive functions, at global consulting firm EY. The post <strong>Show report: CX and EX inextricably linked, with empathy as the glue</strong> appeared first on 1to1 Media.

Report 52

Report Healthcare Airlines Transportation 52

Magellan Solutions

FEBRUARY 14, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. TALK TO US!

Call Center 98

Call Center Healthcare Company Hospitality 98

Talkdesk

SEPTEMBER 5, 2017

OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

The DiJulius Group

SEPTEMBER 10, 2023

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well.

Meeting 98

Meeting Consulting Groups Report 98

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments.

How To 177

How To Government Guidelines Effort Score 177

Forrester's Customer Insights

SEPTEMBER 13, 2021

I am thrilled to announce the release of our latest Now Tech: Cybersecurity Consulting Services In Asia Pacific, Q3 2021. This report (available to Forrester clients) showcases Forrester’s overview of 24 cybersecurity consulting providers in Asia Pacific.

Consulting 26

Consulting Report Trends 26

ECXO

AUGUST 9, 2023

Professional services (PS) and consulting is critical to client experience. From a client perspective firm offering CX-related PS / consulting – in enterprise technology, telecoms, electronics, and beyond – are superficially similar. The impact it has on your PS and consulting, and on any client interaction, is considerable.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98

Dapresy

FEBRUARY 27, 2018

And, Dapresy is well represented amongst top Canadian research firms and within enterprise market research teams spanning financial, telecommunications, loyalty, government, entertainment, non-profit, and technology – all looking for a more efficient and effective way to report market research data.

Report 40

Report Innovation Telecommunications Marketing 40

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. In our consulting work, we have seen a dramatic increase in organizations deploying these virtual guides for self-paced, continuous training sessions.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

2020 Research

APRIL 18, 2023

Create dynamic dashboards and concise reports in various formats and effortlessly share them among your team to improve collaboration and communication. Simply click on the “Advanced Reporting” button on the reporting page, log in with your KnowledgeHound credentials, and you’re all set!

Comparison 98

Comparison Analysis Consulting Report 98

Forrester's Customer Insights

MAY 3, 2020

I’m excited to announce that we have published The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020. This report will help you understand how the eight service providers that matter most in Asia Pacific stack up, and what differentiates them.

Consulting 38

Consulting Report 38