InMoment XI
FEBRUARY 8, 2024
As you look to improve your business, consider contact center optimization. What is Contact Center Optimization? Contact center optimization refers to the process of improving the efficiency, effectiveness, and overall performance of a contact center.
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.
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Beyond Philosophy
MAY 25, 2022
The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense. However, the contact center should have been valued.
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. How does all this impact your call center?
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. How does all this impact your call center?
BlueOcean
AUGUST 7, 2018
Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) If time is of the essence but you do have the luxury of a larger budget, hiring a consultant to narrow down a list of participants is also a valuable tactic. Draft Your Contact Center RFP.
Blake Morgan
OCTOBER 24, 2023
Customer service is a big part of the customer experience, and the contact center is a critical focal point for direct interaction with customers. One of the biggest things Brad has noticed in his career is that contact centers are often underfunded and under-appreciated.
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