West Monroe
JULY 11, 2023
Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.
Comm100
JUNE 5, 2018
It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. AI has some viable uses in the contact center sphere that managers can employ to improve their CX and the efficiency of call centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
APRIL 3, 2023
Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.
West Monroe
JUNE 22, 2022
Digital customer service experiences are now defining the competitive landscape: 66% of consumers and 73% of businesses believe the new ways of interacting with their financial institutions will be permanent. But forming a competitive strategy doesn’t need to be complex or require Ivy League consultants.
Think Customers
NOVEMBER 11, 2019
Contact centers are undergoing a digital transformation that reimagines customer engagement—but don’t count humans out. At ICMI Contact Center Connections , industry experts laid out the many ways that digital technology augments, rather than replaces, human associates. An IVR evolution. An IVR evolution.
TechSee
MAY 4, 2021
Why Customer Service is adopting the Gig Model. When the pandemic hit back in March 2020, customer service operations went into crisis mode. In fact, customer service turnover in the U.S Optimize the cost to serve customers. Staffing is the highest operational cost in any contact center.
TechSee
JUNE 9, 2022
Connecting these channels to create continuity across the customer experience can be challenging. The following are 3 of the most common failure points faced by companies who have deployed a digital customer service strategy and how you can overcome them to get the most out of your tech stack.
Expert insights. Personalized for you.
52 
Let's personalize your content