AWS Machine Learning
MARCH 29, 2024
The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.
AWS Machine Learning
JUNE 8, 2022
Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. In this post, we guide you through the steps required to configure an Amazon Lex V2 chatbot, connect it to Uneeq’s digital human, and manage a conversation. Overview of solution. Amazon API Gateway.
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CSM Magazine
MARCH 18, 2021
A smart solution is only available through the combination of AI-based speech comprehension and the connection of bots to back-end systems. However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock.
TechSee
FEBRUARY 12, 2018
Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.
TechSee
FEBRUARY 12, 2018
Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.
CSM Magazine
NOVEMBER 3, 2022
Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.
NobelBiz
MAY 24, 2021
If you have an online sales channel that requires 24×7 access to your customer service desk, for example, you’ll need the bandwidth and network connection to keep those 24×7 operations going. Users gain access to telecommunications services by installing an app on their computer or mobile device. You only need an Internet connection.
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