Genroe

OCTOBER 16, 2023

Video Case Study Transcript Janine Scott (Wolters Kluwer Asia Pacific) So I was tasked with making the commercial connection between our Net Promoter score and some of our measures […] The post [Case Study] A CFO’s Perspective: The correlation between NPS and Growth appeared first on Genroe | Customer Experience | Net Promoter Score.

Case Study 52

Case Study Net Promoter Score Study NPS 52

Helpware

JANUARY 31, 2023

Customer connection is often viewed as a more intangible thing than hard data like ROI since people’s feelings and emotions are harder to measure with exact numbers. However, studies show that businesses tend to look far beyond just cold sales rates.

Connections 86

Connections ROI Study Measurement 86

Beyond Philosophy

FEBRUARY 15, 2024

Researchers who study emotions are specific. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Still, when you ask them what emotion they are trying to evoke, they tend to gravitate towards terms like “positive” or “favorable.” Click here.

Connections 89

Connections Loyalty Brands How To 89

InMoment XI

FEBRUARY 14, 2019

The ROI of Feelings A recent study conducted by MaritzCX found that 80% of the companies who proactively gather, analyze, manage and use insights into customers’ feelings have better financial performance, year-over-year. Do you know how your customers feel about your brand? What about your employees, do you know how they feel?

Brands 200

Brands Connections ROI Financial 200

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study CRM 52

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. Many studies by groups like Forrester have concluded that customer engagement depends on employee engagement. That means connecting with customers emotionally is the task of the customer service agent. 1) Be personal. 9) Be funny.

Connections 149

Connections Tips Social Media Multi-Channel 149

SurveySensum

FEBRUARY 21, 2024

While AI offers unparalleled efficiency and scalability in handling customer inquiries and providing support, there’s a critical aspect that often gets overlooked— the human connection. According to a study by Accenture , 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations.

Connections 52

Connections Strategy e-support Chatbots 52

BlueOcean

DECEMBER 5, 2017

This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. As such, once customers were connected to a live agent, the agent would need to verify account information and manually enter other details.

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Case Study Study Communication Average Handle Time 149

The DiJulius Group

OCTOBER 24, 2023

Read Full Article The post A Great Way to Get Your Employees to Connect with Customers appeared first on The DiJulius Group. BKIFG is obsessed with providing a world-class experience to both customers and employees, and it is paying huge dividends with exponential growth. BKIFG created an amazing incentive to.

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Connections Insurance Groups Customers 78

Hallmark Business Connections

MAY 27, 2021

Studies show that the “thinking” and “feeling” parts of our brain learn differently with the more emotional side requiring a “hands-on” approach.* In the following video, “Connecting with Customers Through Empathy,” we share practical tips to help boost your organization’s emotional intelligence and business results.

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Video Connections Customer Care Employee Engagement 92

C3Centricity

APRIL 9, 2024

However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services. and then composing messages that resonate with them.

B2C 226

B2C B2B Strategy Marketing 226

SaleMove

MAY 13, 2022

Our digital-first world still craves human connection. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained. See how a credit union transformed their digital member services by focusing on the human experience.

Connections 74

Connections Customer Experience Customer Service Case Study 74

Hallmark Business Connections

JANUARY 19, 2021

In this case study , a company wanted to test Hallmark cards against its other direct mail formats to see if it would make an impact on marketing results. For an even deeper look into this example, read our case study that explains how an online retailer improved its ROAS by 50% by using Hallmark cards. Get the case study.

Case Study 61

Case Study Study Data Marketing 61

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Finally, I would be remiss if I didn’t mention arguably the biggest announcement at Enterprise Connect this year show, Amazon Connect, the company’s new contact center as a service. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

InMoment XI

FEBRUARY 2, 2024

Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates. A Harvard Business Review study found that a 12-point increase in NPS leads to a doubling of a company’s growth rate. Responding to both positive and negative feedback can’t be overstated enough.

Hospitality 260

Hospitality Call Center Retail NPS 260

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK.

Study 52

Study Consulting CRM Groups 52

Hallmark Business Connections

OCTOBER 19, 2020

Additionally, without a physical brick-and-mortar presence, the company felt as if it wasn’t truly connected to its customers and wanted to build more personal, authentic relationships with them. The company began sending Hallmark cards to its customers to build stronger, more authentic connections. The solution? The results?

Case Study 52

Case Study Study Retail Fashion 52

Uplight

AUGUST 26, 2020

Consumers Energy, Uplight, and Google partnered to create a connected energy experience that helps Consumers Energy’s customers save money and energy–with a goal of giving away 100,000 free thermostats. Check out the case study! The post Video: Consumers Energy Connected Experience In Action appeared first on Uplight.

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Video Connections Consumers Case Study 59

InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

SuiteCX

MAY 25, 2016

Here are a few case studies: Start with the brand promise. This is the very beginning of the effort to engage with customers and create an emotional connection. They expect a connected experience across devices. Do you have a clear brand promise that you are communicating consistently? Do not collect data for data’s sake.

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Case Study Study Customer Engagement Engagement 100

InMoment XI

MAY 24, 2022

Form New Connections. And after a day of illuminating case studies, we’ll take in the lights of Vivid Sydney from the best vantage point in town—dinner and drinks onboard our spectacular harbour cruise! There are two sessions to choose from, and both are designed to be hands-on, leaving you with an action plan for your program.

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Entertainment Case Study Conference Leadership 493

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. Then, help them connect some dots and offer them some information. If you missed the webinar, you can watch it on-demand.

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Study Customer Success Chief Customer Officer Leadership 87

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

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Retail Loyalty Connections Loyalty Programs 52

Lithium

JUNE 17, 2021

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Meeting 52

SaleMove

MAY 13, 2022

Our digital-first world still craves human connection. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained. See how a credit union transformed their digital member services by focusing on the human experience.

Connections 52

Connections Customer Experience Customer Service Case Study 52

Win the Customer

MARCH 8, 2017

Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. With this focus, Dove has repackaged the emotions associated with its products, connecting its brand with feelings of self-esteem. The ad was a surprise sleeper hit, winning this year’s fan favorite vote.

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Case Study Study Brands Customer Experience 118

Comm100

JULY 27, 2023

Thankfully, changes are being made, and the implementation of technology to help those with dyslexia study and learn is becoming more commonplace. Additionally, because dyslexia makes studying much more challenging, dyslexic students may take longer than average to complete their education, making studying more expensive.

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Study Financial Technology Chatbots 203

CSM Magazine

SEPTEMBER 28, 2021

The study included insights from 2,000 nationally representative consumers who visit a bar, restaurant, pub or hotel once every six months. The study dives into what consumers want in a brand’s online presence, revealing the ten most important pieces of information for consumers in the digital journey, which include: Menus.

Hospitality 52

Hospitality Study Consumers Social Media 52

Innovative CX

AUGUST 10, 2021

In 2013, Oracle conducted a research study among executives regarding the state of their customer experience initiatives. The study found that while 91% of the respondents wished to be a CX leader in their industry, only 37% said they were just getting started with a formal CX initiative and 20% considered their CX initiative, “advanced”.

Connections 59

Connections Customer Experience Average Handle Time Contact Center 59

Kerry Bodine

FEBRUARY 2, 2017

Salesforce Research’s Second Annual State of Service study surveyed over 2,600 global service professionals to understand what trends are driving the future of customer service, and what practices set high-performing teams apart from the rest.

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Connections Trends Study Survey 120