Lithium

MARCH 7, 2023

Care Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.” Omnichannel Fails Tipsheet - Ready to ramp up your omnichannel presence? Upcoming Join Khoros at Enterprise Connect , March 27-30th!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

System 103

System Communication Contact Center Self Service 103

NobelBiz

FEBRUARY 27, 2024

Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. Omnichannel Communication Platforms Omnichannel communication platforms ensure a seamless customer experience across multiple channels, including phone, email, chat, and social media.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NICE inContact

OCTOBER 28, 2019

We now have the technology to offer a truly omnichannel customer service solution that focuses on the digital channels customers use most. That way personal connections can be made between customers and brands, and agents can offer the personalized service today’s customers demand, with the benefits of technology.

Customer Service 120

Customer Service Social Media Omni-Channel Interaction 120

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

Lithium

FEBRUARY 7, 2023

Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.” In this webinar, we’ll show you how to simplify and streamline brand protection.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Kustomer

JULY 23, 2019

Unfortunately, many tactics that once served an organization well in engendering a customer-first culture simply fail to keep up with the enormous increase in both customer data, and use of connected devices. Tune into our webinar with guest speaker from Forrester where we break down how you can create an elevated customer experience.

Connections 45

Connections Self Service Customer Experience Data 45

NobelBiz

NOVEMBER 13, 2023

70% of brands see a direct connection between customer service and performance. Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. 60% of consumers have switched brands due to a negative contact center experience.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Kustomer

JUNE 8, 2021

You can prevent this from happening by incorporating an omnichannel communication strategy that allows a customer service agent to see all the ways a customer has connected and interacted with your brand. Connect With Kustomer: It can be hard to stand out from the crowd and grab a bigger piece of the pie in the e-commerce market.

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

Think Customers

MARCH 1, 2021

Here are 3 key takeaways from their on-demand webinar : 1. The inability to scale during fluctuating volumes, little to no connected data, and increased diversity of needs is acutely affecting customers who need quick and powerful support programs in an uncertain environment. Rethink the traditional contact center.

Contact Center 52

Contact Center Healthcare Omni-Channel Chatbots 52

Playvox

JANUARY 13, 2022

This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. AI That Works.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

NobelBiz

JUNE 13, 2023

Legitimate business calls that are labeled as spam face the risk of being disregarded or ignored, resulting in a hindered ability to connect with clients and convey important information. Check out our free, on-demand webinar on Call Labeling and Blocking in the Age of STIR/SHAKEN 3.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journeys 44

Customer Journeys Effort Score Social Media Omni-Channel 44

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Tools Strategy Omni-Channel 52

Beyond Philosophy

MAY 15, 2017

Customer Empathy – Use the digital forum to connect with the customer and bring them back to the fold. We have to look beyond the marketing and sales automation processes that we have been focusing on in the past years and connect with our customers. Key insights for customer handholding. Providing an empathic experience is key.

Omni-Channel 133

Omni-Channel Social Media e-support Retail 133

NICE inContact

AUGUST 16, 2019

Agent turn over continues to soar at over 30-45%, more than double the average of all industries ( Research, The Quality Assurance & Training Connection ). To learn more, join our webinar, 4 Keys to Improving Agent Satisfaction , on August 21, 2019 to learn more on how to make your agents more satisfied. These are just starters.

Contact Center 156

Contact Center Self Service System Training 156

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing. What is omnichannel marketing?

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Kustomer

SEPTEMBER 2, 2020

It’s how many tickets there are,” said Coleman during a Thursday afternoon webinar. “We A modern customer service CRM should be designed to connect seamlessly with your other data sources and business intelligence tools, while taking the place of your support platform, contact center routing software, and process management solution.

Omni-Channel 52

Omni-Channel CRM e-support Contact Center 52

NobelBiz

JUNE 5, 2023

. – Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions. Who are our panellists?

B2B 40

B2B Video Culture Consulting 40

NICE inContact

AUGUST 16, 2019

Agent turn over continues to soar at over 30-45%, more than double the average of all industries ( Research, The Quality Assurance & Training Connection ). To learn more, join our webinar, 4 Keys to Improving Agent Satisfaction , on August 21, 2019 to learn more on how to make your agents more satisfied. These are just starters.

Contact Center 136

Contact Center Self Service System Training 136

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

SurveySensum

FEBRUARY 28, 2024

Omnichannel Surveys Connect with your employees wherever they are, catering to their preferences. Survicate offers comprehensive support through live chat and email, a dedicated help center, customer onboarding, informative videos, and webinars, ensuring users encounter minimal challenges. Management of negative feedback.

Tools 52

Tools Feedback Analysis Survey 52

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. FCC blocks Robo-Calls.

Tips 81

Tips Self Service Contact Center Call Center 81

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Telemarketing Services in the Philippines Have Omnichannel Depending on Prospects’ Convenience.

B2B 52

B2B Call Center Social Media Omni-Channel 52

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. This session will explore the expectations of today’s consumers—from customers being able to connect with businesses whenever and however they choose, to businesses being able to interact and maintain context throughout every phase of the customer interaction.

Analysis 30

Analysis Customer Service Contact Center Omni-Channel 30

CX University

MAY 18, 2020

Connect with Customers in Other Ways. Here are some trends you can adopt to better connect with your customers: Customers are far less tolerant of chores and boredom when engaging in a shopping experience. In an internet-based world, companies need to offer an omnichannel experience. Hint: it’s all about being genuine!

Conference 52

Conference Social Media Gamification Insurance 52

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. They need to show their value to the buyer more quickly and digitally in order to build strong human connections. It’s a tough balance.

B2B 59

B2B Sales CRM Video 59

NICE inContact

AUGUST 13, 2019

And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally. With new innovations in omnichannel strategies, it’s possible to overcome traditional barriers to exceptional customer engagement and provide a complete digital experience. This is the future of customer experience.

Contact Center 27

Contact Center Customer Service Omni-Channel Innovation 27

Happy or Not

MAY 18, 2021

This means that companies will need to pay special attention to their customers’ experiences by using honest and omnichannel customer feedback data to ensure there isn’t a disconnect. . As retail heads towards a totally connected phygital world, really knowing your customers will define success. E-commerce will continue to grow.

Retail 36

Retail Feedback Data e-support 36

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

SmartMessage Blog

JUNE 13, 2023

In neuromarketing, the main aim is to understand the target audience in the best way, since it is basically examined how consumers make purchasing decisions, how they connect to brands, and establish emotional commitment. Emotional Connection: Neuromarketing helps brands establish an emotional connection with consumers.

Meeting 40

Meeting Marketing Advertising Analysis 40

ECXO

JUNE 20, 2023

We are thrilled to have three incredible panelists, Robert Neuwirth , Jörg Reinnarth , Michael Obermaier , and our facilitator, Nicolette Wuring.

B2B 122

B2B Brands Innovation Government 122

CustomerSuccessBox

MAY 2, 2022

To begin with, this implies that your company does not have siloed teams and that everyone has the tools necessary to efficiently connect with one another. An omnichannel platform is a wonderful method to accomplish this. Videos, articles, webinars, emails, and newsletters are all excellent ways to communicate.

How To 52

How To B2B Strategy Sales 52

SurveySparrow

JANUARY 7, 2021

In today’s world, people want to connect with brands they can trust. . In the upcoming years, customers will want to do business with brands that have omnichannel communication. This is where omnichannel communication comes into the picture. Well, the reason is, employees and customers are connected with each other.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52