Mastering the Retail CX Landscape: A Deep Dive into NPS Trends
InMoment XI
SEPTEMBER 20, 2023
Retail’s NPS Drivers When we scrutinise the net promoter score (NPS) data by sector, a pattern emerges: product quality and great value consistently stand out as the primary drivers of customer loyalty. NPSx by Bain & Company states that connected customer experiences, powered by AI, are the future of CX.
Let's personalize your content