How Today’s CX Leaders Can Connect Customer and Employee Experience for Radical CX Innovation
inmoment
JUNE 28, 2019
What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space. The Inseparable Relationship Between CX and EX.
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