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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. Consumers are using their mobile devices to browse and book hotels.

Hotels 260
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Elevate Your Hotel with 24/7 Hotel Management

Magellan Solutions

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It guarantees that your hotel thrives by providing top-notch hospitality services. Imagine the opportunities that 24/7 hotel management brings to your establishment. It connects every step of a guest’s journey.

Hotels 52
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Building A Sense Of Community: American Airlines Opens Its First Hotel

The DiJulius Group

There’s a common thread that connects each and every one of us, you just have to take the time to find it. Some people have an automatic connection, others end up connecting in funny ways. Read Full Article The post Building A Sense Of Community: American Airlines Opens Its First Hotel appeared first on The DiJulius Group.

Hotels 106
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The Meaning of 24-Hour Front Desk in Hotels

Magellan Solutions

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Discover how this round-the-clock service enhances the charm of your hotel. With our insights, your hotel can enhance guest experiences and streamline operations.

Hotels 52
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Is Customer Experience Part of Your Brand Yet?

Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.

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Staying Ahead in Hospitality: Crafting Chatbots for the Modern Hotel Experience

CSM Magazine

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? Chatbots for boutique hotels can amplify this exclusivity.

Hotels 52
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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.