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Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023

Comm100

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. This is why it’s so important for financial institutions to know the trends and expectations their existing and potential customers have regarding the customer experience.

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Top 4 Customer Experience Trends for Financial Services to Expect in 2022

Comm100

In 2021, evolving customer experience trends shook up the financial services industry. As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services.

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Not Just Another Blog Post on How to Improve Customer Experience

InMoment XI

We think of integrated CX as the process of creating an omnichannel customer experience through three key steps: capturing integrated signals, creating integrated insights, and taking integrated actions. CX programs centered solely on the ‘what’ will struggle to drive tangible financial value.

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5 revolutionary trends in CX for financial services and insurance

Talkdesk

We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. We’re calling it the CX revolution in financial services and insurance. . We heard the same thing over and over: the expectations for CX have skyrocketed. .

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Top 4 Strategies to Improve Credit Union Member Experience

Comm100

Improve financial literacy. Poor financial literacy among consumers ultimately hurts credit unions as it can damage new memberships. A study by George Washington University shows that financial literacy is lowest among Gen Z and then improves over time across older generations.

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5 Key Learnings from Customer Experience Experts at The XI Forum Europe 2023

InMoment XI

Apply The Art of Integrated CX Strongest Signals: Comprehensive Data Collection The first step towards delivering an omnichannel customer experience is to gather customer experience data from every conceivable source. These meetings allow you to connect the dots between your CX initiatives and financial outcomes.

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How to Accelerate Credit Union Digital Transformation

Comm100

The need to shift towards digital support is also increasing as Millennials and Gen Z reach financial maturity. These future members are digital-first and already expect digital services from their financial institutions. As we’ve seen, members want to connect with their credit unions digitally, conveniently, and quickly.

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