CX University

SEPTEMBER 18, 2018

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives?

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

InMoment XI

JUNE 5, 2017

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. employees are not engaged. employees are not engaged. Gallup, who tracks U.S.

Employee Engagement 140

Employee Engagement Engagement Connections Customer Experience 140

Second to None

OCTOBER 19, 2020

Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns. The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like? Employee Satisfaction vs. Employee Engagement. An even stronger signal?

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

ProProfs Chat

NOVEMBER 20, 2020

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. They act as role models to other employees by setting a standard benchmark. But, how to measure employee engagement to ensure maximum productivity?

Employee Engagement 105

Employee Engagement Survey Engagement Effort Score 105

Ecrion

AUGUST 12, 2020

Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? No matter the industry, customer satisfaction is deeply connected to greater employee satisfaction.

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

delighted

JUNE 22, 2021

In a world where buzzwords seem to fluctuate daily, employee engagement remains one of the hottest topics in HR after over two decades in the spotlight. What is employee engagement? Engagement is an attitude that employees form about their organization and their work. Why is employee engagement so important?

Employee Engagement 65

Employee Engagement Engagement Net Promoter Score Effort Score 65

Hello Customer

APRIL 2, 2020

In times of social distancing, where everyone is working remotely it's crucial to keep your employees engaged. There's nothing more valuable than open feedback: We've developed some features in Hello Customer specifically to be able to survey employees. Check out all our employee engagement resources here.

Employee Engagement 94

Employee Engagement Measurement Engagement Touchpoint 94

SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? Strangely, it’s often overlooked in businesses where employees interact a lot with customers. They’re talking about putting the customer first, but don’t see employee happiness as the crucial part it is in that equation.

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

Kerry Bodine

OCTOBER 11, 2021

In the past, one of my favorite studies to cite showed a correlation between employee engagement at big box retailers like Kohl’s, Costco, and Best Buy and customer satisfaction with those same firms. Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers.

Connections 227

Connections Employee Engagement Study Employee Experience 227

Michelli Experience

JANUARY 19, 2018

Guest post by Zorian Rotenberg: As more and more hard evidence surfaces indicating the impact of employee engagement on company performance, it’s clear that organizations actively addressing this concern will outperform their competitors. Defining Employee Engagement. In other words, engaged employees care.

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

COPC

SEPTEMBER 26, 2022

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.

Employee Engagement 52

Employee Engagement Engagement Contact Center Call Center 52

SurveySparrow

MAY 25, 2023

In this comprehensive exploration, we will delve into the importance of these reviews, how they improve employee engagement, and why businesses should integrate this holistic feedback approach. By gathering feedback from various stakeholders, organizations can evaluate how well employees are contributing to strategic objectives.

Employee Engagement 52

Employee Engagement Engagement Multi-Channel Omni-Channel 52

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low.

Employee Engagement 128

Employee Engagement Engagement Rewards Programs Airlines 128

Happy or Not

JUNE 13, 2023

How does employee engagement affect performance? Employee engagement directly impacts performance, influencing an organization’s success and profitability. How does employee engagement affect performance?

Employee Engagement 36

Employee Engagement Engagement Culture Customer Satisfaction 36

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Are Disengaged Employees Really A Concern? Coaching is what makes the culture transferable and sustainable.

Employee Engagement 81

Employee Engagement Banking Culture Engagement 81

ShepHyken

SEPTEMBER 28, 2018

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement. Career Pathing Resources.

Employee Engagement 106

Employee Engagement Engagement Software Technology 106

Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their jobs and have meaningful goals, agent performance increases. When agents are clear on their priorities, they become more engaged, according to the Gartner study.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. Happy employees are also the key factor in acquiring and keeping happy customers. Encourage continual engagement and collaboration.

Employee Engagement 100

Employee Engagement Tips Engagement Exercises 100

InMoment XI

APRIL 18, 2022

Employee Engagement: Does the Defense’s Case Still Hold Water? When it comes to optimizing the employee experience, does an engagement-based approach still work? More and more, we are finding that employee commitment represents a more progressive and actionable EX construct. What Causes Employee Turnover?

Employee Experience 558

Employee Experience Culture Employee Engagement Connections 558

SMG CX

APRIL 21, 2021

Why should employee engagement efforts be at the top of your organization’s priority list? Engaged employees are more loyal, helping create highly satisfied and loyal customers. And highly satisfied, loyal customers lead directly to growth in sales and profits.

Employee Engagement 52

Employee Engagement Engagement Connections Customer Experience 52

inmoment

JUNE 22, 2020

Though brands are contending with a lot of customer uncertainty at the current time, there’s another, equally important group with whom all organizations need to engage during this pandemic: furloughed employees. Just like customers, employees are facing tremendous stress and anxiety in the era of COVID-19. Employee Outreach.

Employee Engagement 75

Employee Engagement Engagement Handbook Social Media 75

SurveySparrow

OCTOBER 7, 2020

Engaged employees are productive hard workers who are positive and passionate about their organization. After all, happy employees equal happy customers right! Let’s take a look at why employee engagement surveys and employee experience management are crucial. Employee Engagement Survey Question Types.

Employee Engagement 59

Employee Engagement Survey Engagement Net Promoter Score 59

CX University

SEPTEMBER 27, 2018

Suffice it to say, we do NOT want our employee engagement initiatives to look like Microsoft packaging did in the 90s. We want something much simpler, which employees and leadership can understand intuitively and which will truly motivate people to create a great workplace and satisfy customers. .

Employee Engagement 71

Employee Engagement Engagement Strategy Competitive Advantage 71

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Ensuring Safety and Offering Additional Engagement. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement.

Connections 147

Connections Contact Center Analytics Travel 147

NobelBiz

MAY 12, 2022

Be it sports, children, pets, or the current global pandemic, employees should get to know each other. In this article, we’ll be looking at how to grow your company culture and keep your remote employees connected and involved. Encourage them to pluck themselves from the at-home mindset for the duration of their workday.

Employee Engagement 52

Employee Engagement Engagement Culture Contact Center 52

GetFeedback

SEPTEMBER 6, 2018

times more engaged employees than companies with poor customer experience. When employees are happy, customers are happy. And when customers are happy, employees are happy. How employee engagement and satisfaction impact end customers. Employee happiness matters to customers.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

Hallmark Business Connections

FEBRUARY 17, 2021

Rapid shifts in operations have left little time to plan or organize change management, and many leaders are now scrambling to keep teams engaged, motivated, and proactively tackling what needs to get done. This is no small feat in normal times, as only 34% of employees consider themselves engaged in the workplace.

Employee Engagement 52

Employee Engagement Engagement How To e-support 52

InMoment XI

MARCH 23, 2022

Even if your brand isn’t one of the thousands of companies around the world currently scrambling to remedy its employee support investment problem, you’ve probably heard the phrase “employee engagement” get thrown around as a remedy to The Great Resignation.

Brands 493

Brands Policies Employee Engagement Employee Experience 493

Integrity Solutions

AUGUST 23, 2019

The banks’ customers are engaged, buy more, stay longer, and recommend the bank to their friends. We’ve all been hearing about engagement for so long, it’s almost become another intangible “soft” buzzword. Instead, engaged bankers exhibit certain standout behaviors that contribute to their stellar performance. by Donna Horrigan.

Employee Engagement 45

Employee Engagement Banking Engagement Competitive Advantage 45

SMG CX

MAY 28, 2019

Employee engagement and the customer experience aren’t mutually exclusive. That’s why it’s so important to measure feedback from both and combine that data for holistic insights on your entire service culture.

Employee Engagement 40

Employee Engagement Engagement Connections Culture 40

CSM Magazine

APRIL 9, 2019

Companies who truly want to build an engaged workforce must look at employee connection and involvement. We all have been part of an ’employee engagement’ initiative, whether an individual program or a full-fledged organizational imperative. Employees grew to despise the company.

Employee Engagement 40

Employee Engagement Engagement Hospitality Effort Score 40

InMoment XI

JANUARY 20, 2009

There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effect�.

Employee Engagement 200

Employee Engagement Engagement Loyalty Connections 200

InMoment XI

JANUARY 20, 2009

There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effect”.

Employee Engagement 200

Employee Engagement Engagement Loyalty Connections 200

InMoment XI

JANUARY 20, 2009

There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effect”.

Employee Engagement 200

Employee Engagement Engagement Loyalty Connections 200

Qualtrics

DECEMBER 9, 2020

Belonging has emerged as the top employee experience driver linked to engagement and well-being. Get the report: Explore the trends shaping the employee experience in 2021. In 2021, we expect this desire for belonging to not only grow, but to completely reshape the employee experience. What is belonging?

Employee Engagement 47

Employee Engagement Engagement Employee Experience Trends 47

Stella Connect

SEPTEMBER 20, 2021

While the concern about how to keep agents engaged was greater than it had ever been, it was already – and still is – a constant concern for contact center managers, especially as it relates to agent turnover , agent performance , and ultimately, the customer experience. Let’s start with a look at engagement. Engagement is an outcome.

Connections 64

Connections Engagement Contact Center Culture 64