Lumoa

JANUARY 8, 2024

’ It takes the connections too – how these terms relate to sentiments like ‘disappointing’ or ‘impressive.’ ’ It’s a deeper dive into the customer psyche. .” Keyword and Relationship Detection: Here’s where it gets interesting.

Analysis 394

Analysis Software Comparison Social Media 394

Vonage

FEBRUARY 4, 2016

Facebook’s mission is “to make the world more open and connected.” Customers expect the person or whatever channel they prefer to be responsive. Omnichannel is the norm now so there is very little tolerance for transfers and lack of shared knowledge. It is the leader’s job to keep a strong customer focus on the agenda.

Customer Focused 120

Customer Focused Culture Leadership Omni-Channel 120

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want unique, special and innovative.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. One main challenge for the next year is short termism.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

NobelBiz

FEBRUARY 22, 2023

Customer data analytics uses customer behavior data to assist in crucial business decisions through market segmentation and predictive analysis. In today’s connected world, where the consumer wields enormous power, it is critical for a business to use analytics to come closer to the customer.

Contact Center 52

Contact Center Analytics Data Call Center 52

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Second to None

SEPTEMBER 18, 2018

Understanding how employees are engaging with customers within your call-center is because a poor support experience can leave a permanently sour taste in a customer’s mouth. Plus, as technology has further connected brands and consumers, there is an evolving set of expectations your employees must adhere too.

Call Center 48

Call Center Effort Score Net Promoter Score Voice of Customer 48