Remove Connections Remove Customer Service Representative Remove Feedback Remove Voice of Customer
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Integrated CX: The Complete Guide

InMoment XI

Integrated customer experience revolves around breaking down data silos and consolidating customer data from diverse sources into a unified and accessible repository. The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback.

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Journey Map or Process Map? What’s the Difference?

Seaton CX

This can include digital interactions like website visits and social media engagements, as well as physical interactions such as in-store experiences or direct contact with sales or customer service representatives. Get feedback from the people the map is about. For a customer journey map, get customer feedback.

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Segment Your Customer Interaction Strategies

Second to None

The goal of any Customer Experience platform is to inspire a mutual connection between your brand the consumers you serve. And the best way to establish this relationship is to provide consistently friendly service across these different channels.