Connections Customer Journeys Technology Virtual Agent 
Interactions
JANUARY 16, 2020
Consumers are more connected than ever before. In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. Digital transformation, digital experience, customer experience, customer journey. And it has worked, to an extent. What’s in a name?
Interactions
JANUARY 16, 2020
Consumers are more connected than ever before. In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. Digital transformation, digital experience, customer experience, customer journey. And it has worked, to an extent. What’s in a name?
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Interactions
MAY 28, 2020
Businesses should use the pandemic to not be opportunistic or tone deaf, but to deeply connect with their customers and employees by leading with humanity and empathy. . Reimagining Customer Service Strategy. And, they are more willing to use self-service technologies to communicate with brands. Where can you automate?
Lumoa
JUNE 23, 2021
While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
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Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Drawbacks of conversational AI.
BlueOcean
OCTOBER 4, 2023
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