Lumoa
AUGUST 25, 2020
Do they connect with what you stand for or do they just see you as one service provider among many? They strike at the heart of the concept of customer engagement, that oft-used buzzword you’ll find referenced across the internet. But what is customer engagement? What Is Customer Engagement?
Beyond Philosophy
APRIL 19, 2024
Stories provide context, making information easier to recall, and create emotional connections that reinforce memory. In this episode, we explore why storytelling is such a powerful tool in a marketer’s toolbox and how you can tell compelling ones to your customers. How narratives aid memory retention and emotional connection.
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Beyond Philosophy
MAY 6, 2023
Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. In a recent podcast with Customer Experience pioneer Joe Pine, we explored the idea of time well spent. .” Connect with Colin on LinkedIn HERE.
Magellan Solutions
SEPTEMBER 14, 2023
Are you looking for ways to keep your customers engaged with your business? 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. In today’s business environment, customer engagement plays a role in achieving success.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
Blueshift
FEBRUARY 12, 2024
The sparks fizzled, the passion waned, and suddenly, you found yourself swiping left on your once-beloved CDP faster than you can say, “It’s not you, it’s your connection to all customer data and real-time mojo.” ” Beyond the heartaches of your current CDP lies the promise of Blueshift.
Upstream Works
JUNE 19, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Redefining Agent and Customer Engagement appeared first on Upstream Works.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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