Remove Connections Remove Customer Care Remove Engagement Remove Interaction
article thumbnail

Enroll Now in Customer CARE University.

Bill Quiseng

In the end, training instructs students on how to TAKE CARE of the customer. Instead, enroll in Customer CARE University. Our education classes are interactive. Our education is the “how” and “why” of Customer CARE excellence. ENRICH the experiences of every customer.

article thumbnail

Up Where Expectations Soar: Customer Care in the Age of Entitlement

BlueOcean

The trend of personalized customer experience has since transformed almost every industry as we know it. From the retail experience to social media connections to issue resolution via the contact center, customers want their individual needs known and reflected in the interactions, services, and products they pay for.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Tips for Connecting with Customers Emotionally

NICE inContact

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. Companies that inspire positive emotions will enjoy more loyalty from customers who are willing to spend more over the long term. That means connecting with customers emotionally is the task of the customer service agent.

article thumbnail

How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

That’s why we’ve taken everything we have learned by working with best-in-class brands and distilled those learnings into five simple steps you can follow to make sure you build a contact center that works for you, and works for your customers. Check out this resource that outlines the 7 steps for implementing a closed loop system !

article thumbnail

Lessons from 10 Years Working in Public Service Social Customer Care

Russel Lolacher

Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. So here’s just a bit of what I’ve learned so far: What I’ve Learned…about Public Engagement. People connect with people, not brands – talk like a human.

article thumbnail

Free Webinar: Supercharging Customer Care and Optimizing Experiences

CSM Magazine

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

article thumbnail

This is our time for a CX Revolution! Part Three.

Bill Quiseng

In the last two weeks, I explained the first and second QUI TAKEAWAYS: CX versus CXM, and customer service versus customer CARE. This week, I will explain the third QUI TAKEAWAY: customer service training versus customer CARE education. QUI TAKEAWAY: Don’t offer customer service training.